Privacy Policy

1. Introduction

Navigo (“we”, “our”, or “us”) is committed to protecting your personal data. This policy explains how we collect, use, store, and share your information when you use our mobile app, website, and services.

2. What Data We Collect

• Name, email, phone number
• Driver’s license and vehicle documents
• Real-time location (for trip tracking)
• Payment information (if applicable)
• Trip history
• Feedback, ratings, and complaints
• Device and app usage data

3. How We Use Your Data

• Match drivers with riders
• Process and manage trip payments
• Track trips for safety and analytics
• Verify driver/rider identity and documentation
• Comply with government regulations
• Improve app performance and user experience

4. Who We Share Data With

• Anambra State Ministry of Transport (via secure API as required)
• Law enforcement (if legally required)
• Service providers (e.g. map, analytics, and payment processors)
• Internal operations team

5. Data Storage and Security

• Data is stored securely on our servers
• We apply encryption, firewalls, and access controls
• We retain data only as long as necessary for operations and compliance

6. User Rights

• Request access to your data
• Request correction or deletion
• Opt-out of marketing messages
• File a complaint if your rights are violated (via our support email)

7. Cookies & App Tracking

We may use cookies or in-app tracking tools for analytics and performance improvement. You can manage tracking permissions in your device settings.

8. Changes to this Policy

We may update this policy. Changes will be posted on the app and website, and users will be notified.

9. Contact

If you have any concerns or need clarification, contact us:

Email: support@navigorides.com.ng
Phone: +234 906 328 4418